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POSTED: 9/25/2012
POSITION TITLE: Regional Marketing Coordinator
REPORTS TO: Account Executive

General Description

Primary function is to proactively work with assigned dealers to solicit participation in our client’s program, including but not limited to, implementation of client’s marketing projects and providing dealers support as related to advertising, billing, and any additional measures which will promote and facilitate sales of client’s products and services.

Candidate must have the ability to get a clear understanding of our client’s program and how it relates to the company, the client, and the advertiser. Candidate must have the ability to prioritize multiple demands, while effectively working in a fast-paced environment with strict deadlines and strong customer service aptitude. Ensuring customer retention and satisfaction is priority.

Job Requirements

Marketing and Customer Service:

  • Maintain calendar of enrollment periods for the various marketing campaign materials that will be made available to client’s dealers.
  • Act as first line phone, email and fax support in answering “help desk” type calls from dealers as they relate to using the web site. Escalate technical issues reported to the appropriate in-house tech representative, track progress and provide feedback on issue resolution to the dealer.
  • Log calls as required.
  • Collect comments and suggestions from dealers on site and program improvements, make appropriate recommendations and report to client managers daily.
  • Provide reports to involved stakeholders on site usage and program enrollment. This will be, at minimum, monthly reporting but may be more frequent during open enrollment periods.
  • Monitor the list of enrollees to make sure each has completed the enrollment and order process. Proactively contact those with “incomplete” orders to assist them in completing their order.
  • Contact dealers who enrolled in past programs who have not yet enrolled in the current program to assist them in the enrollment process or to discover why they have elected not to participate.
  • Intake graphic materials from the client for template and asset library production to ensure usability and fit with objectives and functionality. Follow-up on production.
  • Oversee the print production schedule as production relates to these programs. This includes proofing ads, approving for print and status reporting.
  • Train both internal company teams and clients as needed. Act as resource for other the company and clients who may need assistance during enrollment periods.
  • Work with the Client Marketing Account Representative to provide feedback on Client’s Statement of Work
  • Standard Operating Procedures and documentation of procedures.
  • Updates at the dealer level.
  • Coordinating dealer communication programs.
  • Billing.
  • Develop, implement and maintain continual improvement measures.
  • Use company-provided tools to track issues, resolutions, and hours.
  • Other projects and tasks as needed.

Qualifications/Skills

The ideal candidate will have the following skills and experience:

  • Experience managing dealer accounts and supporting web-based functionality.
  • Marketing degree or equivalent experience.
  • Highest level of professionalism. Excellent interpersonal savvy.
  • Excellent written and verbal communication skills.
  • Exceptional organization, time management, follow-up and documentation abilities.
  • Extreme detail orientation.
  • Must possess strong ability to deal with complex situations and collaborate effectively with team members.
  • Ability to multi-task, think independently in a fast-paced environment, and shift priorities as needed.
  • Strong MS Office knowledge including Intermediate Excel abilities including comfort with pivot tables, charts, sorting, subtotaling, and formatting.
  • Should be able to analyze and determine relationships between data.
  • Basic understanding of graphic design principals, file types and usage, and design tools such as Photoshop and Illustrator helpful.
  • Experience with print logistics and operations a plus.
  • Technical “help desk” experience and/or basic understanding of different computer platforms, operating systems, browsers and web-based software required.

If interested, please send a resume and brief cover letter to stephanie.huang@tap-chicago.org

http://chicago.craigslist.org/chc/mar/3278541367.html